Risk-free
Refund Policy
Simple and fair. If you haven't used any credits, you get your money back.
15-Day Window
You have 15 days from the date of purchase to request a full refund. No questions asked — and no credits may be used.
No Credits Used
To be eligible for a refund, you must not have consumed any credits from your plan. This ensures fairness to both active users and those who simply changed their mind.
How to Request
Send an email to support@zinovoai.com from the email address associated with your account. Include your order details and we will process your refund within 5-7 business days.
Important Notes
- Refunds are issued to the original payment method.
- If any credits were used, the plan is considered active and non-refundable.
- We reserve the right to deny refund requests that appear fraudulent or abusive.
- Yearly plan refunds follow the same 15-day, no-credits-used rule.
Need help? Contact us at support@zinovoai.com